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Solution Services

PC Help Desk Support

Establishing and maintaining an in-house PC help desk center can be an expensive and difficult task. Even with large enterprises, internal help desks often evolve into problem tracking rather than problem solving. This results in higher costs per reported problem, user dissatisfaction with IT staff and reduced customer-facing productivity.

Our help desk support service offers an affordable and effective help desk solution that can significantly enhance the value of your information network.

Our services are designed specifically for small to midsize businesses that need immediate access to a help desk center with expert phone support and full escalation capability, but must work within a limited IT budget.

Key features include:

Call Center Phone Support

Desktop help and network troubleshooting is provided by our staff of Microsoft-certified experts. The experience of Computer 1's support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.

Optional Secure Remote Access

Optional secure remote access allows support experts to log in to your network remotely and find quick solutions to problems that might otherwise require an expensive on-site visit.

Initial System Assessment

We will evaluate and record desktop configurations, network architecture and security and critical applications. This optional service speeds up problem resolution by providing the support specialists with an inclusive technical context from which to analyze help desk incidents.

Expert Prioritization and Evaluation

Based on our extensive experience, we are able to determine which problems can be solved immediately, with phone support, and which will require on-site service.

Billing options include contractual billing, project hourly billing and standard hourly billing. Depending on a project's length, the hourly billing rate is subject to change.